Have any of you had good presenters for staff development on the topic of how library staff can best deal with conflicts between patrons?

I'm thinking that Assertiveness Training for Violence Prevention on the job would be appropriate topics.\xA0

Thanks in advance.

--
Kathy Muhm
Assistant Director, Coordinator of Youth Services
Westfield Memorial Library
550 E. Broad St.
Westfield, NJ\xA0 07090
908-789-4090 x3
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