SUPPORT INFORMATION FOR CARES ACT PRODUCTS

 

SimplyE: For assistance, contact lyrasis.zendesk.com. If you belong to a computer consortia, please check with the director first to ensure that your consortia will be utilizing this product.

 

Capira Curbside: To sign up your library for Capira Curbside service go to https://www.cognitoforms.com/CapiraTechnologiesLLC/njcurbsidediscoveryquestionnaire. This form will be sent to Sahar Dampier at the State Library for verification. She will then forward the information to OCLC and they will be in touch regarding activation. For assistance after this point, contact support@PROTECTED.

 

Zoom: To sign up your library for a Zoom Enterprise account contact Sahar Dampier at the State Library (sdampier@PROTECTED). If you should need support after that point contact Zoom at https://support.zoom.us/hc/en-us. This is chatbot only support. If your need is greater than what can be achieved using that service, again contact Sahar as she is able to call a nd email Zoom.

 

Baker and Taylor: For assistance with their ebook collection, contact tech.support@PROTECTED

 

Kathleen Moeller-Peiffer

Deputy State Librarian for Library Support Services