JerseyConnect is excited to announce a new free service called Remote Assist available to all libraries across the state, to help reach remote patrons or provide services in the library while maintaining social distance.

Here are some of the key features available:

Remote assistance lets you connect with patrons anywhere, from anywhere, to assist them with using library resources. Patrons just need a session code to join.

Remote access lets you manage your library's PCs from anywhere, to assist patrons sitting at a public PC or perform administrative tasks like updates and restarts.

Chat support lets you interact with patrons from your library's website, with no software for visitors to install. There's also a WordPress plugin for easy integration with your library's website.

There are no limits to the number of staff users, managed PCs, or sessions. And this service is here to stay, so you can count on it no matter what the future holds.

For more information including quick start guides for staff and patrons, check out our info page at: https://www.jerseyconnect.net/services/cloud/remote-assist/

We launched this service late last year, but feedback from our recent customer survey showed many people didn't know about it.

If you'd like to share your thoughts on JerseyConnect services, or your library's technology needs, we invite you to fill out our short survey at: https://www.surveymonkey.com/r/JCFY21

And if you have any questions about Remote Assist or would like to get started, just contact us at by email at support@PROTECTED or through the JerseyConnect helpdesk at https://helpdesk.jerseyconnect.net/