Please disregard yesterday’s lender list instructions. Unbeknownst to me, Auto-Graphics moved the location, made the lists unsearchable, and took away the ability of libraries to delete the entire list and add an updated one. Progress. If I ever get this worked out with them, I will notify you promptly. In the meantime, carry on as before.   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED With them, I will ...Continue Reading

We have had some additions to the preferred lender lists.  Please refer to the listserv posting of June 8, 2022 for instructions on updating. Using the updated list will result in a higher fill rate and quicker turnaround times. Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

This message is for those libraries who are still unable to log in to JerseyCat.  From the URL you use to access JerseyCat. If the address ends with NJSL, try replacing that with your specific library code. If anyone tries this, please let me know if it works.   Thanks.   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

I am forwarding this message and attached instructions. This comes directly from Auto-Graphics*. If you have and questions or problems please contact them directly (at email below).* * *   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED   *------------------------------------------------------------------------------------------------------------------* *From:* SHAREitUserGroup <shareitusergroup-bounces@PROTECTED> *On Behalf Of *Alan Mask via SHAREitUserGroup* ...Continue Reading

This message for libraries still unable to open JerseyCat:   The response and suggestions from Auto-Graphics follow below. If possible, please follow AG’s instructions. Send the file directly to them, keeping the case number in the subject line.   Thanks. Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED   ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- ...Continue Reading

Over the last few weeks libraries have reported the following JerseyCat problems: Unable to log in. Suddenly stopped receiving requests. Requests that should have gone to NJAC (for out of state consideration) stuck in Awaiting Approval status. I have reported these problems to Auto-Graphics. They assure me they are working on them.   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

I have received reports from three libraries so far indicating problems logging on to JerseyCat. I have notified Auto-Graphics. I will send updates if and when they become available.   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

If any libraries are seeing in house requests ending up in Awaiting Approval status,  rather than where they should be, please let me know.   No need to send loan numbers or screenshots, just the name of your library.   Thanks   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

An Auto-Graphics glitch may lead to NJ libraries to receiving requests from out of state libraries. If you get any just hit Will Not Supply. This problem should only last for a short time.   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

I have batched the latest problem reports and sent them to Auto-Graphics help desk. Please feel free to send future reports directly to aghelpdesk@PROTECTED.   There are the fixes  that have been suggested so far:   --------------------------------------------------------------------------------------------------------------------------------------------   /We are currently looking at the lender list issue./ / / /However, for the missing fields, if you select the gear, you can choose which fi ...Continue Reading