Over the last few weeks libraries have reported the following JerseyCat problems: Unable to log in. Suddenly stopped receiving requests. Requests that should have gone to NJAC (for out of state consideration) stuck in Awaiting Approval status. I have reported these problems to Auto-Graphics. They assure me they are working on them.   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

I have received reports from three libraries so far indicating problems logging on to JerseyCat. I have notified Auto-Graphics. I will send updates if and when they become available.   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

If any libraries are seeing in house requests ending up in Awaiting Approval status,  rather than where they should be, please let me know.   No need to send loan numbers or screenshots, just the name of your library.   Thanks   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

An Auto-Graphics glitch may lead to NJ libraries to receiving requests from out of state libraries. If you get any just hit Will Not Supply. This problem should only last for a short time.   Casey Confoy JerseyCat – NJ State Library 609-278-2640 x114 Jerseycat-help@PROTECTED ...Continue Reading

I have batched the latest problem reports and sent them to Auto-Graphics help desk. Please feel free to send future reports directly to aghelpdesk@PROTECTED.   There are the fixes  that have been suggested so far:   --------------------------------------------------------------------------------------------------------------------------------------------   /We are currently looking at the lender list issue./ / / /However, for the missing fields, if you select the gear, you can choose which fi ...Continue Reading

For libraries having problems logging in, here is some advice from ShareIt user group:   We found that the following worked with both Chrome and Firefox:   In your browser, delete your cookies from the last seven days (or back to before Thursday of last week) Close browser Reboot your computer Then you should be able to log in just fine and see your dashboard That’s worked for everyone I shared it with, at least. Casey Confoy JerseyCat – NJSL cconfoy@PROTECTED 609-278-2640  x114 ...Continue Reading

AutoGraphics reports that there are still intermittent system problems.   You may try rebooting all your computers that use JerseyCat. Casey Confoy JerseyCat – NJSL cconfoy@PROTECTED 609-278-2640  x114 ...Continue Reading

Some libraries have been experiencing problems with JerseyCat. I have notified Auto-Graphics but have not received a response yet. It is unclear if this is related to the CloudStrike/Microsoft outages. Casey Confoy JerseyCat – NJSL cconfoy@PROTECTED 609-278-2640  x114 ...Continue Reading

Info forwarded from Auyo-Graphics:   Hello, SHAREit User Group,   The next SHAREit about SHAREit will be a general ILL Q&A on Wednesday, July 24, at 11am PT / 12pm MT / 1pm CT / 2pm ET. Registration is open at: https://attendee.gototraining.com/r/9100649385783920900 There is space on the registration form to ask questions, and we'll answer as many as possible during the webinar. The topic for the August Sharing about SHAREit is "SHAREit and NCIP." Originally scheduled for Wednesday, August 21, ...Continue Reading

Training information from Auto-Graphics:   The recording, slides, and transcript from June’s Sharing about SHAREit Q&A are posted here: *Staff Dashboard > Support > SHAREit* – the Sharing about SHAREit webinars are posted at the top of the chart.   The next SHAREit about SHAREit will be a general ILL Q&A on * Wednesday, July 24*, at 11am PT / 12pm MT / 1pm CT / 2pm ET. Registration is open at: https://attendee.gototraining.com/r/9100649385783920900 There is space on the registration form to ask que ...Continue Reading