I have batched the latest problem reports and sent them to Auto-Graphics help desk. Please feel free to send future reports directly to aghelpdesk@PROTECTED.   There are the fixes  that have been suggested so far:   --------------------------------------------------------------------------------------------------------------------------------------------   /We are currently looking at the lender list issue./ / / /However, for the missing fields, if you select the gear, you can choose which fi ...Continue Reading

For libraries having problems logging in, here is some advice from ShareIt user group:   We found that the following worked with both Chrome and Firefox:   In your browser, delete your cookies from the last seven days (or back to before Thursday of last week) Close browser Reboot your computer Then you should be able to log in just fine and see your dashboard That’s worked for everyone I shared it with, at least. Casey Confoy JerseyCat – NJSL cconfoy@PROTECTED 609-278-2640  x114 ...Continue Reading

AutoGraphics reports that there are still intermittent system problems.   You may try rebooting all your computers that use JerseyCat. Casey Confoy JerseyCat – NJSL cconfoy@PROTECTED 609-278-2640  x114 ...Continue Reading

Some libraries have been experiencing problems with JerseyCat. I have notified Auto-Graphics but have not received a response yet. It is unclear if this is related to the CloudStrike/Microsoft outages. Casey Confoy JerseyCat – NJSL cconfoy@PROTECTED 609-278-2640  x114 ...Continue Reading

Info forwarded from Auyo-Graphics:   Hello, SHAREit User Group,   The next SHAREit about SHAREit will be a general ILL Q&A on Wednesday, July 24, at 11am PT / 12pm MT / 1pm CT / 2pm ET. Registration is open at: https://attendee.gototraining.com/r/9100649385783920900 There is space on the registration form to ask questions, and we'll answer as many as possible during the webinar. The topic for the August Sharing about SHAREit is "SHAREit and NCIP." Originally scheduled for Wednesday, August 21, ...Continue Reading

Training information from Auto-Graphics:   The recording, slides, and transcript from June’s Sharing about SHAREit Q&A are posted here: *Staff Dashboard > Support > SHAREit* – the Sharing about SHAREit webinars are posted at the top of the chart.   The next SHAREit about SHAREit will be a general ILL Q&A on * Wednesday, July 24*, at 11am PT / 12pm MT / 1pm CT / 2pm ET. Registration is open at: https://attendee.gototraining.com/r/9100649385783920900 There is space on the registration form to ask que ...Continue Reading

We are seeing an increased number of requests for books that are tagged *electronic resource*. *Books are available for interlibrary loan in hard copy only. Please don’t request items listed as ebooks, electronic resources, etc*. Requests for these will be sent back unfilled. Make sure the bib record you are using is for the physical copy of the book.   Lending List Reminder – There are still some libraries who haven’t entered the latest version of the preferred lender list. Please refer to the listserv posting of ...Continue Reading

Auto-Graphics has announced the following trainings –   The recording, slides, and transcript from last week’s Sharing about SHAREit Q&A are posted here: *Staff Dashboard > Support > SHAREit* – the Sharing about SHAREit webinars are posted at the top of the chart.   The next SHAREit about SHAREit is going to be a 90-minute ILL Basic Training on Tuesday, June 18, at 11am PT / 12pm MT / 1pm CT / 2pm ET. This will be a /very basic/ training for anyone new to ILL or working with SHAREit or anyone who nee ...Continue Reading

Reminder:   If your library receives loans from an out of state library, you must return it by mailing it back. Please do not send it through the delivery service – they do not handle out of state items. Please do not send it to the State Library, your regional cooperative, or anywhere else but the lending library.   If your library can not pay postage to return out of state items, you can change your Participant Record so your loan requests stay in NJ. Scroll about halfway down on the Participant Record scre ...Continue Reading

JerseyCat’s new email is jerseycat-help@PROTECTED. Please send all JerseyCat related emails to that address.  Rider University’s code RIDR has been left off some lender lists. RIDR should follow QDN in your preferred lender list. If it isn’t there please enter it and submit your change. Other reminders:   Blank requests are only to be used when JerseyCat has been searched and no NJ holders have been found.   We can not request ebooks. If the bib record says ebook, electronic, etc. it can not be reques ...Continue Reading