Since this issue seems to be widespread, I have opened a help desk case with our vendor. I will post to this list when I get updates from then. Casey Confoy JerseyCat – NJSL cconfoy@PROTECTED 609-278-2640  x114 ...Continue Reading

Hello  Yes this is my experience as well. Click on the specific title, scroll down and then you can see if books are available. Also, with the initial search, look at top right corner of desktop, and see additional results found, add to results now.  Click on that and more options are populated.   Robin Sedlak Library Staff   Longport Public Library 2305 Atlantic Avenue Longport NJ 08403   609-487-7403 https://longportpubliclibrary.org From: "Casey Confoy cconfoy@PROTECTED [J ...Continue Reading

To those who are having problems requesting items, New Brunswick Library has a suggestion: / / /I think I know what their issue is - / / / /    When I searched for the Clive Cussler book, I see many results on the main page showing availability (such as audiobook (1)  or Book (1)) but then when you click on those links, the next page shows (0) after all the results. HOWEVER, if you still click on the Book (0), the final page shows where the books are located and if they are available or no ...Continue Reading

Hi Casey, I just tried to request Blue Gold by Clive Cussler. it shows there are books available but when I click on the book link, it shows (0) for each library. No matter what book I request, even if there are 45 books available, they all show (0) once I click on the book link.  THis has been going on for at least a week, maybe more.  Tracy Quamme Account Clerk Washington Public Library 20 Carlton Avenue Washington, NJ  07882 (908) 689-0201 CDL #1096 From: "Casey Confoy cconfoy@ ...Continue Reading

I will be out of the office until November 08, 2021  I will not be checking email often and will try to respond as soon as I can. If you have an urgent issue, please contact the Director, Dennis Purves at DPURVES@PROTECTED. Theresa Villani Linden Free Public Library 31 E Henry St, Linden, NJ 07036 908-298-3830 x15 THE INFORMATION CONTAINED IN THIS MESSAGE IS INTENDED ONLY FOR THE PERSONAL AND CONFIDENTIAL USE OF THE DESIGNATED RECIPIENTS NAMED ABOVE.  If the reader of this message is not the inten ...Continue Reading

Thank you for your message. I am out of the library and will return on Monday, November 8. Please direct questions and concerns to our reference desk at wipl@PROTECTED. Thank you. - Susan ...Continue Reading

Thank you for your message.  I will be out of the office on Wednesday, November 3rd. Any emails received during this time will be addressed when I return on Thursday, November 4th . If you have an urgent matter during this time please contact Sheila Mikkelson, Library Director, at smikkelson@PROTECTED. Thank you,  Laurie Porsia Circulation Supervisor Margaret E. Heggan Free Public Library 606 Delsea Drive Sewell, NJ 08080 (856) 589-3334 extension 201 lporsia@PROTECTED www.hegganlibrary.org ...Continue Reading

I will be out of the office until November 10 at 1pm.  Emails will be returned at time. Thank you, Bridget Brambilla  Monmouth County Library  Holmdel  ...Continue Reading

I logged onto Elmer’s JerseyCat site, did a search, and was able to request the item. Can you be a little more specific or send me an example of a book that you haven’t been able to request. Casey Confoy JerseyCat – NJSL cconfoy@PROTECTED 609-278-2640  x114 *From:* Jersey Cat *Sent:* Tuesday, November 2, 2021 5:40 PM*To:* Jersey Cat <jerseycat@PROTECTED>*Subject:* [jerseycat] Unable to request books From: elmer.librarian@PROTECTED Hello J ...Continue Reading

Thank you for your message. I am out of the library and will return on Monday, November 8. Please direct questions and concerns to our reference desk at wipl@PROTECTED. Thank you. - Susan ...Continue Reading