Yes this is my experience as well. Click on the specific title, scroll down and then you can see if books are available. Also, with the initial search, look at top right corner of desktop, and see additional results found, add to results now. Click on that and more options are populated.
To those who are having problems requesting items, New Brunswick Library has a suggestion:
I think I know what their issue is -
When I searched for the Clive Cussler book, I see many results on the main page showing availability (such as audiobook (1) or Book (1)) but then when you click on those links, the next page shows (0) after all the results. HOWEVER, if you still click on the Book (0), the final page shows where the books are located and if they are available or not. Libraries might be seeing the Book (0) and thinking they can't place the order.