RE: Unable to request books

From: "Tracy Quamme accountclerk@PROTECTED [JerseyCat]" <jerseycat@PROTECTED>
Subject: RE: Unable to request books
Date: November 3rd 2021
Hi Casey,
I just tried to request Blue Gold by Clive Cussler. it shows there are books available but when I click on the book link, it shows (0) for each library. No matter what book I request, even if there are 45 books available, they all show (0) once I click on the book link.  THis has been going on for at least a week, maybe more. 

Tracy Quamme
Account Clerk
Washington Public Library
20 Carlton Avenue
Washington, NJ  07882
(908) 689-0201
CDL #1096

From: "Casey Confoy cconfoy@PROTECTED [JerseyCat]" <jerseycat@PROTECTED>
Sent: 11/3/21 9:15 AM
To: JerseyCat <jerseycat@PROTECTED>
Subject: RE: [jerseycat] Unable to request books

  From: cconfoy@PROTECTED  

I logged onto Elmer’s JerseyCat site, did a search, and was able to request the item. Can you be a little more specific or send me an example of a book that you haven’t been able to request.



Casey Confoy

JerseyCat – NJSL


609-278-2640  x114



From: Jersey Cat
Sent: Tuesday, November 2, 2021 5:40 PM
To: Jersey Cat <jerseycat@PROTECTED>
Subject: [jerseycat] Unable to request books



From: elmer.librarian@PROTECTED 

Hello JerseyCAT, 


We've been unable to order books for a few days now. I wasn't completely sure at the start, but it seems the amount of books available is present in the search results, but we don't have the option to request any of the books. What should we do to fix this issue? Thank you for your time! 

Meredythe Elliott, Assistant Librarian
Elmer Library Association
(856) 358-2014



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